Technical Questions & Issues

General

• Why are the Unlock Surveys surveys being sent through Cint.com and with a different format (digits only)?
• Sometimes I see my survey being redirected to samplicio.us, why is this?
• Which mobile devices support Mobile Surveys?
• What browsers and operating systems do you support?

Issues With Surveys

• I am not receiving any survey invitations – why is this?
• What do I do if a question does not load properly or the "Next" button does not respond?
• I received an invitation, but when I click on the link all I can see is a blank Unlock Surveys webpage.
• I started my survey but can’t finish it when I try to return to it later. Why not?
• I am using a mobile device and can’t proceed.
• Parts of a survey question are not loading or are not accepting my input

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